How do I return?

Option 1: Print Label at home

    EASY and FAST returns!

    Good to know...

    On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

    We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

    We can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

  • 1

    Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

  • 2

    Download a boohoo returns label from below, once printed attach this to your parcel, covering your address label.

  • 3

    Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

    Download a returns label by selecting your country from the drop down menu. Remember to add your order number, this can be found in Order History in ‘My Account'. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.

    • Returns are a standard charge
    • Print label at home
    • Take your parcel to any Post Office
    Get Label
  • 4

    Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 28 days, give us a shout and we'll have a look for you.

    Keep your certificate of postage safe as you will need this as your proof of return.

Returning from outside EUROPE?

To download a new returns label select your country from the drop down menu and enter your order number below - you'll find this in the Order History section on the My Account page